The bus from Bangkok was not the bus whose details were shown at the time of booking. When I bought my ticket, I was not reminded that it was not a direct flight but a change to another smaller bus which was not VIP 24 quality and comfortable. Passengers didn't know what was happening or why. They were also not informed that the bus was not boarding the ferry, everyone had to bring their own luggage and get off the ferry. For this money, this is an unsatisfactory, deliberate misrepresentation. If all of these had been brought to my attention, I would have been correctly informed, I would book another flight. Even more frustrating is that the bus was so cold that it was unbearable. I asked the staff to downgrade because everyone was freezing, said he couldn't and went back to his seat. There were some passengers in hooded sweaters, who even covered the head with a blanket because the hood was not enough. We tried to close the ventilation nozzles in various ways, but with little success. I had a pain in my neck and in my head from the cold air. It is incomprehensible that when the air temperature is around 18 degrees, in the evening, at night, why should passengers be bombarded with a strong air flow around 10 degrees. I specifically ask you to investigate my collateral and ask for financial compensation for any inconvenience. I look forward to your early reply, offer. I have to say, several years ago, I took the same route with a VIP 24 bus. I was maximally satisfied, everything went the way I expected it to. That's why I chose this flight now. Was a mistake.