Sanwa Tours – Tickets und Online-Buchungen

Language and communication

Both the counter staff and the driver communicate effectively in English, ensuring clear communication for travelers.

Finding your ride

• General pickup information: Travelers can easily identify their ride or driver as the driver will be wearing a company uniform, and the vehicle will be branded with company colors and the name of the company. Additionally, assistance can be found at the company counter or ticket office.
• Pickup delay: Travelers needing to meet their ride or driver at an airport or terminal should proceed to the bus station. For shared airport pickups, if there is a flight delay, passengers can board the next bus or minivan without any additional fee. For private airport pickups, if there is a flight delay, there will be no waiting fee charged.

Baggage and special items

• Bicycles: Bicycles are allowed on board with an additional fee of RM 100.
• Motorbikes: You cannot bring a motorbike on board.

Accessibility and assistance

• Wheelchair accessibility: Wheelchair accessibility is not allowed.
• Guide dogs: Guide dogs are not allowed.

Booking and Amendments

• Name Changes: Name changes after booking approval are permitted. An amendment fee for a change of name is not specified.
• E-Tickets: Passengers are required to print their tickets but do not need to print the confirmation email.

Onboard Policies

Passengers are not allowed to eat or drink on board.

Pet policies

Pets are not allowed.