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Language and communication

The operators ensure that both the counter staff and drivers are proficient in English, enhancing ease of communication for travelers.

Finding your ride

Travelers can easily locate their ride or driver, as the vehicle is branded with the company colors and the name of the company.

Baggage and special items

• Bicycles: Bicycles are allowed on board for an additional fee, which can be paid upon check-in at the terminal.
• Motorbikes: Motorbikes are allowed on board with an additional fee, which should be paid upon check-in at the terminal.

Accessibility and assistance

• Wheelchair accessibility: Wheelchair accessible vehicles are available.
• Guide dogs: Guide dogs are allowed to board and sit with visually impaired travelers.

Booking and Amendments

• Name Changes: Passengers are allowed to change their name after a booking has been approved. A fee of 5% is charged for name changes made before the vessel's departure and a surcharge of 10% of the ticket amount if the change is made after the vessel has departed.
• E-Tickets: Passengers are required to print both their ticket and the confirmation email before boarding.

Onboard Policies

Passengers are allowed to eat and drink on board.

Pet policies

Passengers are allowed to bring pets on board, but there is a fee, which varies depending on the destination. All pets must be kept in a cage during the journey.