AB Vietnam Travel -Tickets and online bookings

Language and communication

The counter staff at the ticket offices speaks English, ensuring clear communication for travelers. However, please note that the drivers do not speak English.

Finding your ride

• General pickup information: Travelers can easily locate their ride or driver, as the driver will be in company uniform and the vehicle will be branded with the company's colors and name. Additionally, travelers can visit the company counter or ticket office for assistance. At airports or terminals, travelers arriving from domestic flights should wait at column no. **9** at the arrival gate on the 1st floor. For international flights, travelers should also meet their ride at column no. **9** at the arrival gate.
• Pickup delay: For shared airport pickups, passengers can take the next bus or minivan without any additional cost if their flight is delayed. However, it is important to check if there are available seats on the next bus. For private airport pickups, specifics on how long the driver can wait for passengers if a flight is delayed were not provided. Further inquiry may be required to obtain this information.

Baggage and special items

• Bicycles: Bicycles are not allowed on board.
• Motorbikes: Motorbikes are not permitted on board.

Accessibility and assistance

Wheelchair accessible vehicles are not allowed.

Booking and Amendments

• Name Changes: Passenger name changes after booking approval are allowed. There is no amendment fee for changing a name, but it must be done at least 2 hours before departure time.
• E-Tickets: Passengers are not required to print their tickets or confirmation emails.

Onboard Policies

Passengers are allowed to eat and drink on board.

Pet policies

Pets are allowed on board, but they must be in a cage and a ticket is required for small pets only. There is an additional fee for bringing a pet on board.