Balkan PMS Travel -Tickets and online bookings

Language and communication

Both the counter staff and the driver are proficient in English, facilitating a hassle-free communication experience for travelers.

Finding your ride

Travelers can easily locate their ride or driver as the driver will be in company uniform, holding a sign with the passenger's name, and the vehicle will be branded with the company colors or name.

Baggage and special items

• Bicycles: You can bring a bicycle on board for an additional fee of 20 EUR. It is essential to notify before booking so that proper arrangements can be made.
• Motorbikes: Motorbikes are not allowed on board.

Accessibility and assistance

• Wheelchair accessibility: Wheelchair accessibility is limited as vehicles do not have ramps. Passengers with wheelchairs can be accommodated depending on their specific needs, provided they inform at the time of booking to ensure proper arrangements are made.
• Traveler aid: A traveler aid/assistant is included in the group transfer price and is counted as a regular traveler.

Booking and Amendments

• Name Changes: Passenger name changes are allowed after a booking has been approved. Details regarding amendment fees for name changes, if applicable, and the timeframe within which changes are allowed, were not provided.
• E-Tickets: Passengers are not required to print their tickets or confirmation emails.

Onboard Policies

Passengers are not allowed to eat and drink on board. If eating is necessary, a stop can usually be made at no extra cost, although this may not always be possible due to scheduling constraints.

Pet policies

Pets are allowed on board, but they must be small and kept in a cage. There is no additional fee for bringing a pet, but any damage caused by the pet must be fully compensated by the traveler.