My Cebu Guide -Tickets and online bookings

Language and communication

All operators provide English-speaking counter staff and drivers, ensuring clear communication for travelers.

Finding your ride

Travelers can easily locate their ride or driver as the driver will be waiting with a sign displaying the passenger's name. Additionally, the vehicle will be branded in the company's colors or with the company's name. If the pick-up location is at an airport or terminal, the meeting point is outside the arrival terminal, where the driver will be holding a sign with the passenger's name.

Baggage and special items

• Bicycles: Bicycles can be brought on board at no extra cost, whether in standard or private transfer services.
• Motorbikes: Motorbikes are not allowed on board.

Accessibility and assistance

• Wheelchair accessibility: Wheelchair accessible vehicles are available.
• Guide dogs: Guide dogs are allowed to board and sit with visually impaired travelers.

Booking and Amendments

• Name Changes: Name changes are permitted after a booking has been approved. A name change can be made up to 24 hours before departure.
• E-Tickets: Passengers are not required to print their tickets or the confirmation email.

Onboard Policies

Passengers are not allowed to eat or drink on board.

Pet policies

Pets are not allowed.