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Finding your ride

• General pickup information: Travelers can easily find their ride or driver as the vehicle is marked with distinctive company branding and colors. Additionally, assistance can be sought at the company counter or ticket office. For airport or terminal pickups, specific details regarding the arrival hall and gate number will be provided, ensuring a smooth meeting point with the ride or driver.
• Pickup delay: For shared airport pickups, if a flight is delayed, it is possible to take the next bus or minivan. If there is a fee for a flight delay during shared airport pickups, this information is not provided here. For private airport pickups, if the flight is delayed, the driver cannot wait for passengers.

Baggage and special items

• Bicycles: Bicycles cannot be brought onboard.
• Motorbikes: Motorbikes are not allowed on board.

Booking and Amendments

Passengers do not need to print their tickets or confirmation emails.

Onboard Policies

Passengers are not allowed to eat or drink on board.

Pet policies

Pets are not allowed.