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Language and communication

Both counter staff and drivers are available to assist passengers. The counter staff communicates in English, ensuring ease of communication for travelers. However, travelers should note that drivers do not speak English.

Finding your ride

Travelers can easily find their ride or driver as the vehicle is branded with the company's colors and name. Additionally, assistance is available at the company's counter or ticket office. For pickups at an airport or terminal, the specific arrival hall and gate number will be provided for meeting the ride or driver.

Baggage and special items

• Bicycles: Bicycles are allowed on board with an additional fee; specific fee details should be checked directly with the operator.
• Motorbikes: Motorbikes are not allowed on board.

Booking and Amendments

• Name Changes: Name changes after booking approval are permitted. An amendment fee for name changes applies, but the specific amount and the allowable time frame before travel for making such changes are not provided.
• E-Tickets: Passengers do not need to print their tickets or confirmation emails.

Onboard Policies

Passengers are not allowed to eat or drink on board.

Pet policies

Pets are not allowed.