Island Star Express——票券及在线预订

Language and communication

All operators provide drivers and counter staff who can communicate in English, ensuring a smooth communication for travelers.

Finding your ride

• General pickup information: Travelers can easily locate their ride or driver as the driver will be dressed in a company uniform, waiting with a sign displaying the passengers' name, and the vehicle will be marked with the company's colors or name. Additionally, assistance can be found at the company counter or ticket office. For airport or terminal pickups, passengers should head to the Island Star ticketing booth or look for the designated signs outside the arrival area.
• Pickup delay: For shared airport pickups, passengers can switch to the next available bus or minivan if their flight is delayed, without any additional charge. For private airport pickups, the driver will wait for passengers even if the flight is delayed, and no additional fees are imposed for this waiting time.

Baggage and special items

• Bicycles: Bicycles are allowed onboard for an additional fee, which needs to be determined at the port.
• Motorbikes: Motorbikes are not allowed on board.

Accessibility and assistance

• Wheelchair accessibility: Wheelchair-accessible vehicles are available.
• Guide dogs: Guide dogs are allowed to board and sit with visually impaired travelers.

Booking and Amendments

• Name Changes: Passenger names can be changed after booking approval without incurring a fee, provided the change is made at least 12 hours before departure.
• E-Tickets: Passengers are not required to print their tickets or confirmation emails.

Onboard Policies

Passengers are allowed to eat and drink on board.

Pet policies

Pets are allowed on board only for chartered transfers and must be kept in a cage. There is an additional fee for bringing a pet on board.