Lanang Express——票券及在线预订

Language and communication

English-speaking staff is available at the counter, but drivers do not speak English.

Finding your ride

• General pickup information: Travelers can easily locate their ride or driver as the driver will be in a company uniform and the vehicle will display the company's colors or name. Additionally, assistance can be found at the company's counter or ticket office. If the pickup location is at an airport or terminal, specific arrival hall and gate number details are not provided.
• Pickup delay: For shared airport pickups, if your flight is delayed, you can board the next bus or minivan without any additional fee. For private airport pickups, the driver will wait for passengers even if the flight is delayed, with no extra fee applied.

Baggage and special items

• Bicycles: Bicycles are not allowed on board.
• Motorbikes: Motorbikes are not allowed on board.

Accessibility and assistance

• Wheelchair accessibility: Wheelchairs are not allowed.
• Guide dogs: Guide dogs are not allowed.

Booking and Amendments

• Name Changes: It is possible to change a passenger's name after a booking has been approved. However, the details regarding amendment fees for a name change or the timeframe within which a name change is allowed are not provided.
• E-Tickets: Passengers are required to print both their ticket and confirmation email before travel.

Onboard Policies

Passengers are not allowed to eat or drink on board.

Pet policies

Pets are not allowed.