The transport company contacted me on WhatsApp in advance. The van arrived on time, and the trip went smoothly.
The booking process was easy. The Laos Group Tour help center was extremely helpful with getting my train tickets 1-2 days prior to the departure. But to no fault of Laos Group Tour, my train departure time had to be changed due to the decision from the train ticket office.
Good
Booked for 1130hrs to Van Vieng but told to be ready 0830hrs. Minivan turned up 0845hrs and we were only passengers, it was however a nice quick and safe drive to Van Vieng where we were lucky to get an early check in. All in all a good service.
everything OK. Thanks
Small seats.
Your Guide to Seamless Travel with Laos Group Tour
Language and communication
The counter staff at the bus station are able to communicate in English, ensuring smooth communication for travelers. However, the drivers do not speak English.
Finding your ride
General pickup information:Travelers can easily identify their ride or driver as the driver will be wearing a company uniform and the vehicle will be branded with the company's colors or name. Additionally, travelers can also find assistance at the company counter or ticket office. If the pick-up location is at an airport or terminal, specific information regarding the arrival hall and gate number for meeting the ride or driver will be provided.
Pickup delay:For shared airport pickups, passengers can board the next available bus or minivan without additional fees if their flight is delayed. However, availability of seats on the next bus should be checked. For private airport pickups, details about driver wait times and potential fees if the flight is delayed were not provided.
Baggage and special items
Bicycles:Bicycles are not allowed on board.
Motorbikes:Motorbikes are not allowed on board.
Booking and Amendments
Name Changes:Passenger names can be changed after a booking has been approved without any amendment fee, and this can be done at any time before travel.
E-Tickets:Passengers are not required to print their tickets or confirmation emails.
The booking process was easy. The Laos Group Tour help center was extremely helpful with getting my train tickets 1-2 days prior to the departure. But to no fault of Laos Group Tour, my train departure time had to be changed due to the decision from the train ticket office.
Booked for 1130hrs to Van Vieng but told to be ready 0830hrs. Minivan turned up 0845hrs and we were only passengers, it was however a nice quick and safe drive to Van Vieng where we were lucky to get an early check in. All in all a good service.