Sao Viet——票券及在线预订

Language and communication

English-speaking staff is available at the counter for assistance, while drivers do not speak English.

Finding your ride

• General pickup information: Travelers can easily identify their ride or driver as the driver will be wearing a company spcific uniform and the vehicle will be clearly marked with the company's colors and name. Additionally, travelers can head to the company's counter or ticket office for assistance. For those arriving from domestic flights at an airport or terminal, please wait at column no.9, located at the arrival gate on the 1st floor.
• Pickup delay: For shared airport pickups, if a flight is delayed, passengers can take the next bus or minivan without any additional fee.

Baggage and special items

• Bicycles: Bicycles can be brought on board with no additional fee, though it is advisable to check with the supplier a few hours or a day before departure to confirm available space in storage.
• Motorbikes: Motorbikes can be brought on board without an additional fee. However, passengers should verify with the supplier a few hours or a day before departure to confirm available space in storage.

Accessibility and assistance

• Wheelchair accessibility: Wheelchairs are not allowed.
• Guide dogs: Guide dogs are not allowed.
• Traveler aid: No additional charge is incurred for those traveling with someone who has a mobile or visual handicap.

Booking and Amendments

• Name Changes: Passengers can change their name after a booking has been approved without any amendment fee.
• E-Tickets: Passengers do not need to print their tickets or confirmation emails.

Onboard Policies

Passengers are allowed to eat and drink on board.

Pet policies

Pets are not allowed.