Travel Lanka——票券及在线预订

Language and communication

Both the counter staff and the driver speak English, facilitating easy communication for travelers.

Finding your ride

• General pickup information: Travelers can easily locate their ride or driver as they will be waiting with a sign displaying the passenger's name. This is applicable at both company counters and ticket offices. Additionally, at airports or terminals, drivers will meet passengers at the arrival hall, continuing to use name signs for easy identification.
• Pickup delay: For shared airport pickups, please note that if a flight is delayed, taking the next available bus or minivan is subject to a fee. For private airport pickups, the driver will await passengers for up to 3 hours without additional charges in case of flight delays.

Baggage and special items

Motorbikes cannot be brought on board.

Accessibility and assistance

• Wheelchair accessibility: Wheelchairs are not allowed.
• Guide dogs: Guide dogs are allowed to board and sit with visually impaired travelers, but they should be informed in advance.
• Traveler aid: No additional charge for those traveling with someone who has a mobile or visual handicap.

Booking and Amendments

• Name Changes: Name changes are permitted after a booking has been approved. There is no amendment fee charged for changing a name, but it must be done at least 24 hours in advance of travel.
• E-Tickets: Passengers are not required to print their tickets or confirmation emails.

Onboard Policies

Passengers are allowed to consume only water, soft drinks, and snacks on board.

Pet policies

Pets are allowed on board and must be informed about in advance. Pets must be kept in a cage during the journey, and there is no additional fee for bringing a pet on board.