Win Chang Kui Van——票券及在线预订

Language and communication

The counter staff at the ticketing counter speaks English, ensuring a smooth communication process for travelers. However, the drivers do not speak English.

Finding your ride

• General pickup information: Travelers can easily find their ride or driver as the vehicles are branded with the company's colors and name. Additionally, assistance is available at the company's counter or ticket office. For airport or terminal pick-ups, the specific arrival hall and gate number details are not provided.
• Pickup delay: No service is provided at the airport for shared pick-ups if flights are delayed. For private airport pickups, information regarding driver wait times or fees in cases of delays is not specified.

Baggage and special items

• Bicycles: Bicycles are allowed on board but require the purchase of additional seat space.
• Motorbikes: Motorbikes are not allowed on board.

Accessibility and assistance

• Wheelchair accessibility: Wheelchair accessible vehicles are available.
• Guide dogs: Guide dogs are not allowed.

Booking and Amendments

• Name Changes: Name changes are permitted after a booking has been approved without any amendment fee.
• E-Tickets: Passengers do not need to print their tickets or confirmation emails.

Onboard Policies

Passengers are allowed to consume only water on board.

Pet policies

Pets are not allowed.