SRL Transport - Billetes y reservas en línea

Very poor service..It all started by the location. I went there and noone was there..luckily i search the net and called someone who asked me to go to the station and he was not able to send me the location. How will a foreigner knows the bus station? After insisting, he accepted to send the driver. The driver took me to another around 30 meters from there.. There was no sitting arrangement and i had to stand in the rain under the umbrella at a place that was supposed to be a dog's house..The dog was still there with his meal in a bowl and flies here and there..next i had to wait for 1.5 hr..to note that i was already there at 7am as per condition of the ticket but the bus started after 8:30. It seem there was others whose ticket was scheduled for 8:30 and the driver was waiting for them. Then came the terrific traffic. Had we keft earlier, am sure we would not had such bad traffic condition. To note that the van had cracked windows and even the wiper was not working at certain time..such dangerous situation can be very bad for passengers. The driver stopped for repair of the wiper after more than 45 mins driving in rain with poor visibility. When i asked the driver about immigration closure at 6pm and i must be there by 5pm, he told me by 4pm i will there.. Then he kept getting several calls that i could not understand and he had to pick up other passengers..i called the office about this situation and the guy was very rude and he even asked to cancel the transaction and he he will refund..i was very annoyed and asked him whether this is the way he treat his customers and leave them stranded. He even hang up. Seeing no possibility of solution and it was almost 6pm when the immigration will be closed, i asked the driver to drop me in the city. From there i took my own step, took a hotel to spend the night there and paid another transport the next day to arrive to my destination. For me, this was the worst nightmare and will whoever planning to take SRL to be careful as you may get rude behaviour + left stranded and no refund

Unfortunately, due to the closure at the Thai border I had to cancel my trip to Bangkok. The 5 stars is because of the immediate and hassle free refund I was issued. I will be looking into other options with Book Way.

good

The bus start on time and arrived on time. It was a good ride with 2 stops.

Comfortable ride! Prompt and organized. Helpful at the border.

On time, friendly driver with very little English but enough humour to understand each other. Older van stufed with a motorscooter for the family, but enough space for legs and a careful driver.