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Halong Travel Limousine
Very easy and quick response. Recommended.
Overall the trip from Ha Long Bay to Hanoi was smooth. Coordinating pick up times ahead of the trip was excellent. The vehicle was a few minutes late but more or less on time. The vehicle mentioned wifi details but I was not able to connect. The main hiccup was that there was a vehicle swap in Hanoi. There was a lot of confusion especially as none of the drivers spoke English. The swap itself was not clearly explained. Once we got to Hanoi the driver insisted that he dropped me at the right location though it clearly wasn't. I needed up taking a grab to reach my hotel. Overall it was comfortable and good to take you from point A to B but once the ride starts you have to depend on the driver and if he can't speak English, it can get challenging.
It was good
Нормально
Ездить можно
Advance confirmation, On time, good quality comfortable vehicle. Highly recommended.
Driver was 30 Minuten to early. . .
I am not ready. . .
Your Guide to Seamless Travel with Halong Travel Limousine
Language and communication
English-speaking staff is available at the counter, however, drivers do not speak English.
Finding your ride
General pickup information:Travelers can easily find their ride or driver as the driver will be in company uniform and the vehicle will be branded with the company’s colors and name. Additionally, assistance can be found at the company's counter or ticket all office. For those arriving from domestic flights, the meeting point is directly at the arrival gate. For international flights, travelers should head to the meeting point next to column no. 10, located on the 1st floor of terminal 2.
Pickup delay:For shared airport pickups, passengers can take the next bus or minivan at no additional cost if their flight is delayed. For private airport pickups, the specific waiting time and potential fees applicable when a flight is delayed are not mentioned, thus this information cannot be provided.
Baggage and special items
Bicycles:Bicycles are not allowed on board.
Motorbikes:Motorbikes are not allowed on board.
Booking and Amendments
Name Changes:Name changes are permitted after a booking has been approved. There is no amendment fee for changing the name, provided it is done at least 2 hours before the departure time.
E-Tickets:Passengers do not need to print their tickets or confirmation emails.
Onboard Policies
Passengers are allowed to eat and drink on board.
Pet policies
Passengers can bring small dogs on board, but they must purchase a separate ticket for the pet and ensure the dog is kept in a cage.
Overall the trip from Ha Long Bay to Hanoi was smooth. Coordinating pick up times ahead of the trip was excellent. The vehicle was a few minutes late but more or less on time. The vehicle mentioned wifi details but I was not able to connect. The main hiccup was that there was a vehicle swap in Hanoi. There was a lot of confusion especially as none of the drivers spoke English. The swap itself was not clearly explained. Once we got to Hanoi the driver insisted that he dropped me at the right location though it clearly wasn't. I needed up taking a grab to reach my hotel. Overall it was comfortable and good to take you from point A to B but once the ride starts you have to depend on the driver and if he can't speak English, it can get challenging.