Parfait! Tout s'est très bien déroulé dans aucun retard!
A pleasant trip.
Driver arrived on time and was pleasant and loaded bags into car.
Driver could not speak English so not much conversation.
Everything was on time, car was clean, safe driving, however pick up was a bit confusing as we expected the driver to get out of the car and come into a hotel loby to pick us up as we didnt know which car (plate number) to look for
All good! If you book transfer to Cat Ba, just be aware that there will be two drivers - one bringing you to ferry, the other one from the ferry to Hotel at Cat Ba.
Safe driver and he waited for us until we were done
Your Guide to Seamless Travel with Taxigo.vn
Language and communication
The counter staff are able to communicate in English, however, the drivers do not speak English.
Finding your ride
General pickup information:Travelers can easily locate their ride or driver as the driver will be waiting with a sign displaying the passengers' names. Additionally, assistance is available at the company counter or ticket office. For pickups at an airport or terminal, travelers can meet their ride or driver at the specified arrival gates.
Pickup delay:For shared airport pickups, if a flight is delayed, passengers can take the next bus or minivan. For private airport pickups, if the flight is delayed, drivers can typically wait for passengers for up to 1 hour.
Baggage and special items
Bicycles:Bicycles can be brought on board at no additional fee, provided they fit in the car.
Motorbikes:Motorbikes are not allowed on board.
Accessibility and assistance
Guide dogs are allowed to board and sit with visually impaired travelers.
Booking and Amendments
Name Changes:Name changes after bookings are approved are permitted. There is no amendment fee for changing a name, and it can be done at any time without charge.
E-Tickets:Passengers are not required to print their tickets or confirmation emails.
Onboard Policies
Passengers are allowed to eat and drink on board.
Pet policies
Pets are allowed on board without any additional fees. Whether pets need to be kept in a cage depends on the need to keep the car clean.
Everything was on time, car was clean, safe driving, however pick up was a bit confusing as we expected the driver to get out of the car and come into a hotel loby to pick us up as we didnt know which car (plate number) to look for
All good! If you book transfer to Cat Ba, just be aware that there will be two drivers - one bringing you to ferry, the other one from the ferry to Hotel at Cat Ba.