Bookaway team are so great to deal with. Easy and prompt updates. Had to cancel 2 rides and they made it so fuss free. Fully recommended. Will book with them again 100%.
Caught Sleeping Green bus from Sapa to Hanoi. Comfortable ride even though I am 6'2. Bus was clean and had enough stops along the way for food and toilet breaks. Good Service
Best bus service we have used. Comfortable, lots of stops at clean places and effective communication between the driver and passengers. Will definitely use Green Bus again.
Perfect
Everything is good but the bus just not punctual on time, slightly late
It good about to take traveling with Green Bus .
But Food bus stop it nothing can me eat and they are owne can't understand English.
Your Guide to Seamless Travel with Green Sapa Bus
Language and communication
The counter staff is able to communicate in English; however, drivers do not speak English.
Finding your ride
General pickup information:Travelers can easily find their driver who will be dressed in a company uniform and find the vehicle marked with company branding. For pickups at airports or terminals, the specific meeting point is at column no.9 at the arrival gate on the 1st floor for both domestic and international flights.
Pickup delay:For shared airport pickups, if the flight is delayed, passengers can take the next bus or minivan without any additional fee, subject to availability of seats. For private airport pickups, if delays occur, passengers need to verify directly whether drivers can wait and if any fees apply.
Baggage and special items
Bicycles:Bicycles can be brought on board without an additional fee. However, for specific buses and storage availability, please check with the supplier.
Motorbikes:Motorbikes are allowed on board, but there is an additional fee. Passengers should check with the supplier directly for specific details regarding the bus's storage capacity and the associated costs.
Accessibility and assistance
Guide dogs are not allowed.
Booking and Amendments
Name Changes:Passenger's names can be changed after a booking has been approved at no extra cost, provided that the change is made at least 2 hours before departure.
E-Tickets:Passengers do not need to print their tickets or confirmation emails.
Onboard Policies
Passengers are not allowed to eat or drink on board.
Bookaway team are so great to deal with. Easy and prompt updates. Had to cancel 2 rides and they made it so fuss free. Fully recommended. Will book with them again 100%.
Caught Sleeping Green bus from Sapa to Hanoi. Comfortable ride even though I am 6'2. Bus was clean and had enough stops along the way for food and toilet breaks. Good Service
Best bus service we have used. Comfortable, lots of stops at clean places and effective communication between the driver and passengers. Will definitely use Green Bus again.