Recaro Transport - チケットとオンライン予約

Language and communication

The operators ensure that both the counter staff and the drivers are proficient in English to assist passengers effectively.

Finding your ride

• General pickup information: To locate their ride or driver, travelers will find the driver holding a sign bearing their name. Additionally, vehicles can be identified by their branding, which includes the company's colors and name. For pickups at airports or terminals, there is a designated area for shared transfer vehicles either outside the airport or inside the bus/van terminal.
• Pickup delay: For shared airport pickups, passengers can take the next bus or minivan without any additional fee if their flight is delayed. Similarly, for private airport pickups, the driver will wait until the flight arrives, accommodating delays without any extra charges.

Baggage and special items

• Bicycles: Bicycles can be brought on board. For private transfers, there is no additional fee. For shared transfers, an additional fee is required, though the specific amount is not mentioned.
• Motorbikes: Motorbikes are not allowed on board.

Accessibility and assistance

• Wheelchair accessibility: Vehicles are wheelchair accessible.
• Guide dogs: Guide dogs are allowed to board and sit with visually impaired travelers.

Booking and Amendments

• Name Changes: Name changes after booking approval are permitted. A name change is allowed up to 12 hours before departure time.
• E-Tickets: Passengers are not required to print their tickets or confirmation emails.

Onboard Policies

Passengers are not allowed to eat or drink on board.

Pet policies

Pets are not allowed.