Relaxury - チケットとオンライン予約

Language and communication

Both the counter staff and the driver are proficient in English, assisting in effective communication for travelers.

Finding your ride

Travelers can easily locate their ride or driver, as the driver will be wearing a company uniform and waiting with a sign displaying the passenger's name. Additionally, the vehicle will be branded with the company's colors and name. For pickups at airports or terminals, travelers can meet their driver at the designated company counter or ticket office.

Baggage and special items

• Bicycles: Bicycles can be brought on board without any additional fee.
• Motorbikes: You cannot bring a motorbike on board.

Accessibility and assistance

• Wheelchair accessibility: Wheelchairs are not allowed.
• Traveler aid: There is no additional charge for those traveling with someone who has a mobile or visual handicap.

Booking and Amendments

• Name Changes: Name changes after booking approval are allowed. An amendment fee is applicable for name changes; details on the fee and the timeframe for changes before travel are not provided.
• E-Tickets: Passengers do not need to print their tickets or confirmation emails.

Onboard Policies

Passengers are allowed to eat and drink on board.

Pet policies

Passengers can bring a pet on board for free. Pets must be kept in a cage while traveling.