Excellent service. The bus came to pick us up, perfect timing. The journey was comfortable and the seats had plenty of room, you could recline your seat and there were charging points and great wifi. The stops on the way were clean and had food and drinks. All round everything was great.
Guy, our driver was amazing, friendly, safe and even gave us a bit of a tour. He picked us up from our hotel and dropped us off at our new hotel and the whole journey only took about 4 hours. Couldn’t be happier!
Everything perfect, very helpful staff.
Hanoi would be the first SEA city to impress me the most, people are so helpful and kind, well particularly to this van experience it was very satisfying, they were on time? Ride was great, comfortable and fast!! Only 4 hours from Airport to my hotel doorstep! If you want to reach Sa Pa asap once you landed, this is definitely your way to go!
Very good transfer
Everything was good
Your Guide to Seamless Travel with Vietnam Tourist
Language and communication
The counter staff at the ticket stations are able to communicate in English. However, drivers do not speak English.
Finding your ride
General pickup information:Travelers can easily locate their ride or driver as the driver will be wearing a company uniform and the vehicle will be branded with the company's colors or name. Additionally, travelers can go to the company's counter or ticket office for assistance. For airport pickups, drivers will hold a sign with the traveler's name. The specific meeting points are: for international flights, at column no. 10; for VietJet domestic flights, at the E4 door; and for Vietnam Airlines domestic flights, at the A2 arrival gate.
Pickup delay:For shared airport pickups, if your flight is delayed, you can board the next bus or minivan without any additional charge, provided there are seats available. For private airport pickups, details regarding wait times and potential fees for delays were not provided.
Baggage and special items
Bicycles:Bicycles are not allowed on board.
Motorbikes:Motorbikes are not allowed on board.
Booking and Amendments
Name Changes:Name changes are allowed after a booking has been approved. There is no amendment fee for changing a name, provided it is done at least 2 hours before the departure time.
E-Tickets:Passengers do not need to print their tickets or the confirmation email.
Excellent service. The bus came to pick us up, perfect timing. The journey was comfortable and the seats had plenty of room, you could recline your seat and there were charging points and great wifi. The stops on the way were clean and had food and drinks. All round everything was great.
Guy, our driver was amazing, friendly, safe and even gave us a bit of a tour. He picked us up from our hotel and dropped us off at our new hotel and the whole journey only took about 4 hours. Couldn’t be happier!
Hanoi would be the first SEA city to impress me the most, people are so helpful and kind, well particularly to this van experience it was very satisfying, they were on time? Ride was great, comfortable and fast!! Only 4 hours from Airport to my hotel doorstep! If you want to reach Sa Pa asap once you landed, this is definitely your way to go!